FAQsThank you for being the best part of Acid Dolls, our
customer! Your satisfaction is our priority, and your feedback is
always welcome.
For questions, concerns, suggestions, and comments
(good and bad), please call, fax or email us:
Hours: 10am-6pm (HST), Daily
Email:
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Phone: 808.387.9682 Fax: 808.441.6006
Q: HOW DO I PAY FOR MY ORDER?
A: We accept MasterCard, Visa, American Express and Discover.
Sorry, no cash, checks, travelers checks, money orders, or
COD's are accepted at this time.
If we add other payment forms later, we'll make an
announcement at that time. Thanks!
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Q: IS THERE SALES TAX ADDED TO MY ORDER?
A: Sales tax is applied only to orders which originate in Hawaii. The tax rate is 4.712% which is the current rate in Hawaii.
All other orders are not assessed sales tax.
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Q: WHEN WILL MY ORDER SHIP?
A: Our shipping days are Monday, Wednesday, and Friday. We will make every attempt to ship orders the same shipping day if received by 1:00 p.m. (HST), or on the next shipping day.
However, some orders may take up to 48 hours to process. All
orders will ship within 2 business days unless noted otherwise.
Any expected delays in shipping will be notified to the customer
immediately. A tracking number will be emailed to the customer
once an item has been shipped.
We do not ship on Saturdays, Sundays, or holidays. Any orders received on those days will be processed and shipped on the next business shipping day.
Note: We will not be liable for delays in shipping caused by external causes (i.e. natural disasters, acts of terrorism, traffic accidents, etc.) or delays caused by the shipper (UPS or USPS).
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Q: DO YOU SHIP TO P.O. BOX ADDRESSES?
A: We do not ship to P.O. boxes or APO/FPO’S at this time.
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Q: DO YOU SHIP INTERNATIONAL?
A: Please email us at
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for international orders. International shipping may be available depending upon the circumstances.
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Q: WHICH CARRIER WILL YOU USE TO SHIP MY ORDER?
A: We ship via UPS or US Postal Service (USPS) for domestic
orders including Alaska, Hawaii, Guam, Puerto Rico, and the
Virgin Islands.
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Q: WHAT'S THE SHIPPING COST AND HOW LONG DOES IT TAKE?
A: We offer free shipping for all domestic orders via UPS Ground and USPS Priority / First Class. A flat fee is charged for all other shipping options. Please see the list of shipping options and prices available below:
| Shipping Method |
Rate |
| USPS Priority or UPS Ground (within 3-10 business days) |
FREE |
| UPS 2nd Day Air (within 3 business days) |
$15 |
| UPS Overnight |
$25 |
| Alaska/Guam/Puerto Rico/Virgin Islands (within 3-10 business days) |
$25 |
Note: UPS Second Day Air and Overnight orders must be received by 1:00 p.m. (PST) to ship the same day. Delivery time does not include Saturdays, Sundays, or Holidays.
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Q: WHAT IS YOUR RETURN / EXCHANGE POLICY?
A: Your satisfaction is our priority. If you are not completely satisfied with your purchase, we will gladly work with you to make it right.
Return Policy
You may return merchandise for any reason within 14 days of receipt. After 14 days, merchandise may only be returned for store credit.
All merchandise must have the original tags and labels attached, must not have been worn, altered, or washed, and be in a new and unused condition. Merchandise which is returned in a condition deemed to be unsellable as new will be shipped back to customer with no credit or exchange given.
You may not return or exchange jewelry, hair accessories, skin care items, sale items, and gift card/certificates.
Credits are made to the account used for original payment, provided with the original purchase receipt. If you do not have your original receipt to mail with your return, we will credit your merchandise at the current selling price.
There is no restocking fee.
Return shipping costs are the responsibility of the customer unless the product is damaged or defective upon arrival or the wrong item was shipped. In such cases, we'll send a return label for the return. Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or repair if applicable. We inspect every item prior to shipping to ensure quality.
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Q: IS THERE A RESTOCKING FEE?
A: No, we do not charge any restocking fee.
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Q: DO I GET A REFUND OR CREDIT FOR THE SHIPPING COST?
A: Shipping costs will not be refunded for normal returns or exchanges. Return shipping costs are the responsibility of the customer.
A refund or credit for shipping may be issued in instances where the item was defective and determined to have been our responsibility, or where we made an error in shipping the order (i.e. the wrong item, color, or size was shipped).
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Q: WHAT CAN I DO ABOUT DEFECTIVE MERCHANDISE?
A: Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or repair if applicable. We inspect every item prior to shipping to ensure quality. A refund or credit for the shipping cost may or may not be issued as well in these instances.
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Q: HOW DO I RETURN AN ITEM?
A:
1. Please download the Return Form from our website. CLICK HERE to download a PDF version of the Return Form. We can also email you the form. Please call us at 808.387.9682 or email us at
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2. Complete all parts of the Return Form.
3. Pack and seal your tagged merchandise securely (in the original package if possible). Include the completed Return Form and original sales receipt. Please note that without your original sales receipt to mail with your return, we will issue a store credit for your merchandise at its current selling price. Shipping charges are the customer's responsibility and will not be paid for or refunded by Acid Dolls.
4. Mail package to:
Acid Dolls, LLC.
Attn: Online Returns
PO Box 11913
Honolulu, Hawaii 96828
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Q: HOW DO I GET A REFUND?
A: If you are not completely satisfied with your purchase for any reason, and would like to receive a refund, please follow steps 1-4 above.
Please allow 2-4 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your credit card statement.
Please note the RETURN POLICY above to receive proper refund or credit.
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Q: WHAT SHOULD I DO ABOUT AN ITEM THAT WAS SHIPPED INCORRECTLY?
A: If an item(s) were shipped incorrectly (i.e. wrong item, color, or size), we will gladly issue a full refund for the purchase price including the shipping cost.
Please follow steps 1-3 above for returning an item. Please also note the RETURN POLICY above to receive proper credit.
We will send a return shipping label for any such error on our part. Once we receive the item(s) back, the refund will be issued promptly.
We will not be liable for any ordering errors made by the customer. Errors will be validated against the original invoice, and the entire process may take 2-4 weeks.
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Q: CAN I CANCEL MY ORDER?
A: You may cancel any order which has NOT shipped. Any shipped order cannot be cancelled.
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Q: HOW DO I REQUEST TO CANCEL MY ORDER?
A: All cancellation requests must be made by phone; no emailed cancellation requests will be accepted.
Please call Acid Dolls Customer Care at 808.387.9682, Mon-Sun, 10am-6pm (HST).
Although we will try our best, no guarantees are made that a cancellation request will be fulfilled.
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Q: WHAT DO I DO IF MY ORDER HAS ALREADY SHIPPED AND I STILL WANT TO CANCEL?
A: Please refer to the REFUND AND EXCHANGE section of the FAQ as the cancellation will be considered as a refund or exchange.
If you return the order without opening the box, you will receive a full refund of the purchase price less shipping. The return shipping cost will have to be paid by you in this instance.
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